Web Chat Safety
We understand that reaching out for help can be difficult. We’re glad you have taken this step.
At Journey Center for Safety and Healing, we offer secure, end-to-end encrypted Web Chat through ResourceConnect to confidentially connect you with Journey staff, who are ready to offer the assistance you are looking for.
WebChat is available 24-hours a day. If, for any reason, WebChat is unavailable you can call or text Journey’s 24-Hour Helpline: 216.391.4357 (HELP).
What is Web Chat?
The ResourceConnect Web Chat is a secure, end-to-end encrypted communication tool that allows you to chat with a Journey Center team member safely without the need to create an account or sign into another service. This chat is accessible from any device, and all messages are encrypted, ensuring your privacy.
Additionally, ResourceConnect's SMS/Text Chat enables communication via text messaging, making it convenient for users with any type of phone.
This chat is designed to protect your privacy. Here are some details about Web Chat and things to keep in mind while using this tool.
Web Chat features End-to-End Encryption: Your messages are secure, and only you and the person you're chatting with can read them. Nothing is saved after the chat ends.
What to Know About Device Safety: If your device has spyware or malware, messages could be compromised. If you're concerned your device is unsafe, use a different one or call us at 216.391.4357 (HELP) from a secure phone.
Internet Traffic Monitoring: While encrypted, an eavesdropper may see you’re using ResourceConnect. If you're worried about being monitored, consider using the service from a different location or device.
Message Expiration: Your chat messages are not saved on your device or the ResourceConnect servers. Once the chat window is closed or the message expiration date is reached, the conversation is permanently deleted. However, if screenshots are taken, they may still exist on the device. Be mindful of this when communicating.
Be Aware of Your Environment: To help ensure your safety and privacy, be sure others cannot see your device screen.
Reaching out is the first step. With Journey Center’s secure Web Chat, you can feel confident that your privacy is protected when chatting with us. Our team is just a message away, ready to help you navigate your journey safely.
Remember that you are not alone—help is available, and together, we can work towards your safer and healthier future. At Journey Center for Safety and Healing, we’re here to support you every step of the way.